Remote Help Assist

• Recent Articles

• Login into Office.com in Private Window

  Open Microsoft Edge Browser Top Right / Click on 3 Dots / Click on New InPrivate Window On top enter: office.com and press ENTER key. Click on Sign In using your email credentials If you are able to login then your password is correct. However if you ...

• Save email as attachment .msg format

  Saving an email as an attachment. Please do the following: Save the message in .msg format and attach it to the email. Double click on the email to open it on a separate window. On the opened email file menu: Click on File > Save As > Save email in ...

• Enabling Extensions on Microsoft Edge Browser

  If you need to enable/disable or install an Extension for the Edge Browser do the following: 1. Open Edge Extensions Open Microsoft Edge. Click the three dots ( … ) menu in the top-right corner. Select Extensions. Enable the Extension you need. For ...

• Adding a Second Email account to MS Outlook

  Please follow instructions based on the version of MS Outlook you are using, Classic (Older) Method 1 or New version Method 2.. Method 1. Adding a secondary Microsoft 365 email account to the New Outlook version. New Version Icon looks like this: ...

• Deleting Cache from Google Chrome

  Open Google Chrome Browser Once open on the top right click on the 3 dots and then Settings Once the Settings Tab opens, type 'cache' on the top (without quotes) and then click on Delete Browsing Data On the Delete Browsing Data make sure Basic ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Stopping Edge Browser from opening pdf's

  In order to stop the error when Edge opens pdf files please do the following: 1. Click on the 3 dots on the top right hand side of the browser 2. Click on Settings [ Settings Tab Opens ] 3. Once the Settings Tab opens click on the search bar on the ...