Printers
Printer Connection Troubleshooting
If your printer is not connecting to the network please try the following steps. Power it down by pressing the power button until is shuts off. Disconnect the power cable and press the power button once more to deplete any power left Disconnect and ...
Installing RMM Agent
The following instructions will help you install the Agent necessary to put your PC on the Network. The PC is initially setup with minimal requirements and without any protection until the agent is installed so we recommend doing this asap. Note: You ...
NEW Azure PC Setup
When you receive your new computer please follow these initial instructions to set it up. The machine will be initially setup with minimal requirements in order for us to take over and add it to your existing network infrastructure. ** IMPORTANT ** ...
Microsoft Windows Remote Assist
You can get immediate help on the PC you are working by following the steps provided below. ** Please note that you first need to have a Tech person ready to assist and waiting for your remote call. Click on the Taskbar Button: Begin Typing: Assist ...
REALTIME Managed RMM Agent Install
On the PC where you will install the agent please open a Browser and go to: https://download.rt-ms.com [Link opens in separate tab] On the Password field enter the password provided by IT when you received these instructions. Once you enter the ...
New PC Setup
Please use the following instructions ONLY if you were asked to establish a LOCAL ADMIN ONLY. account. DO NOT USE THESE Instructions for setting up an Azure Account on a new computer. For new computers with an Azure Admin use these instructions. When ...
How To: Flush Your Local DNS Cache
If your computer has trouble reaching a certain web site or server this may be due to a corrupt or outdated local DNS cache. Here is how to correct it: Windows Vista/Windows 7/8/10: Click on Start, followed by All Programs, and then Accessories. ...