Remote Help Assist

• Recent Articles

• Finding your PC / Computer Name

  In order to find your computer name go to the Windows Start button on the taskbar and click on it: Once the Start Menu pops up, begin typing: pc name [1] View your PC name option will appear on the right hand column, click OPEN [2] Under device ...

• Edge Profile Syncing with Work Account

  To make sure you Work Profile is working properly and syncing please do the following: Click on the icon in the TOP right hand corner of the browser. Then make sure your WORK email / profile is the one registered on the browser and 'syncing'. NOT a ...

• How to reset Microsoft Edge Browser

  If you are having issues with your browser you can reset it to 'new'. Open the Edge Browser Go to the top right and click on the 3 dots, when the menu appears click on Settings On the Settings page: #1 On the left hand side type the word 'reset' ...

• Deleting Cache from Edge Browser

  In order to delete all the Cached data from your MS Edge Browser do the following: Open Edge Browser Click on the 3 dots that appear on the top right corner and pick Settings from the menu that appears: Type "cache" on the left hand search field and ...

• No Sound In Teams

  If you are experiencing NO sound in Teams or issues with the sound please do the following: Open the Teams APP by double clicking on the icon or thru your desktop icon. Click on the 3 dots on the top right hand side next to your Icon and pick ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Editing (DNS) Servers in GoDaddy

  If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...