Remote Help Assist

• Recent Articles

• Edge Browser opening PDF files giving post print Error

  When you get a print/post error when opening a pdf in Edge here is how to force it to download the pdf so you can open it in your local PDF viewer: Open Edge Browser [ if not open already ] Top Right hand side: click on the 3 dots that appear [ ... ] ...

• Microsoft Edge Browser Not Opening or Closing Immediately in Windows 10

  If you have the issue where Microsoft Edge Browser either does not seem to open or opens and closes immediately then do the following in order to correct the issue. On your Windows Task Bar click on Start [ Windows Logo ] and Settings [ Sproket ] ...

• How to Reboot your PC

  To reboot your computer you need to make sure it shuts down and restarts completely.  If you have a laptop closing the screen and reopening it is not a reboot, that is just putting the machine to sleep and waking it up. Your PC should be rebooted at ...

• Setting up 2 Factor Authentication on 365 [MFA]

  Login to your email account at:  https://office.com/ Once in click on your Account.  [ top right hand side ] Click on Security Info Under Security Info pick + Add Method Microsoft Authenticator or other option. Best option is to download the ...

• NEW Azure PC Setup

  When you receive your new computer please follow these initial instructions to set it up. The machine will be initially setup with minimal requirements in order for us to take over and add it to your existing network infrastructure. ** IMPORTANT ** ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Editing (DNS) Servers in GoDaddy

  If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...