Remote Help Assist

• Recent Articles

• Resetting Cytracom Password

  If you do not know what your Cytracom password is in order to login/use the app you can reset it by having the system send you a reset link. Go to: open a browser [ Edge, Chrome, FireFox, etc ] and go to: secure.cytracom.net Once the page opens click ...

• Adding Teams App to Windows

  Teams is part of your Office 365 account. In order to start using Teams please do the following: 1. Login to https://office.com 2. On the left hand side if you see the Teams APP click on it and skip to step 5. 3. If needed, click on the Square dots ...

• SharePoint Sync

  If you would like to sync the SharePoint files that you have been given access to on your computer please do the following: Login to Office.com with your 365 Email Account On the left hand side click on the square made of dots at the very top. Once ...

• Stopping Edge Browser from opening pdf's

  In order to stop the error when Edge opens pdf files please do the following: 1. Click on the 3 dots on the top right hand side of the browser 2. Click on Settings [ Settings Tab Opens ] 3. Once the Settings Tab opens click on the search bar on the ...

• Send a Screenshot to Support

  To send a screenshot to support please do the following: On your taskbar look for the Support Icon. [ Note: if you do not see it click on the up arrow as shown below in #1 ] On the support icon RIGHT mouse click and choose Help Desk Screenshot as ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Editing (DNS) Servers in GoDaddy

  If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...