Remote Help Assist

• Recent Articles

• How to send a Screenshot to Support

  The best way to solve an issue is to provide IT Support with as much detailed information on the problem as possible. This could include sending a screenshot and we have made this step easier for you. In order to do this, wait for the error to appear ...

• Installing RMM Agent

  The following instructions will help you install the Agent necessary to put your PC on the Network. The PC is initially setup with minimal requirements and without any protection until the agent is installed so we recommend doing this asap. Note: You ...

• How to Forget a WiFi Network on Windows 11

  If you are having trouble connecting to your WiFi network sometimes the best thing to do is to delete that connection and then reconnect again. In order to have your PC "Forget" a WiFi Network connection please do the following: Click on the START ...

• Internet Explorer mode in Microsoft Edge

  Some sites are built to work with Internet Explorer and have functionality that isn't supported by modern browsers such as Microsoft Edge. If you need to view one of these sites, you can use Internet Explorer Mode in Microsoft Edge. To turn on ...

• Finding your PC / Computer Name

  In order to find your computer name go to the Windows Start button on the taskbar and click on it: Once the Start Menu pops up, begin typing: pc name [1] View your PC name option will appear on the right hand column, click OPEN [2] Under device ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Editing (DNS) Servers in GoDaddy

  If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...