Remote Help Assist

• Recent Articles

• How to use Zix Secure Message Center

  Introduction The Secure Message Center is a secure way to compose, receive, view, reply to, and forward encrypted messages over the internet. Messages are encrypted individually for each recipient and include a certified time stamp. These security ...

• Opening a Shared File in SyncedTool

  Once the user has shared a folder with you the following steps will occur: You will receive an email notifying you that a guest account has been created for you and a second one that the user has shared a folder with you. Once you login to the ...

• Printer Connection Troubleshooting

  If your printer is not connecting to the network please try the following steps. Power it down by pressing the power button until is shuts off. Disconnect the power cable and press the power button once more to deplete any power left Disconnect and ...

• Viewing OneDrive and SharePoint Files Shared with You

  In order to view files that have been shared with you please open a browser (Edge Preferrably) and do the following: Login to https://office.com On the left hand side look for OneDrive Icon and click on it. If you do not see the OneDrive icon then ...

• How to send a Screenshot to Support

  The best way to solve an issue is to provide IT Support with as much detailed information on the problem as possible. This could include sending a screenshot and we have made this step easier for you. In order to do this, wait for the error to appear ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...

• Editing (DNS) Servers in GoDaddy

  If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...