REALTIME Managed Services | Home

Remote Help Assist


    • Recent Articles

    • Transferring your Domain OUT of GoDaddy

      These are instructions on how to get the EPP code in order to transfer a domain OUT of GoDaddy. Go to: godaddy.com [ Link opens in new tab ] Login to your account and on the top right hand side click on Your Username > My Products Scroll Down to the ...
    • Edge Browser opening PDF files giving post print Error

      When you get a print/post error when opening a pdf in Edge here is how to force it to download the pdf so you can open it in your local PDF viewer: Open Edge Browser [ if not open already ] Top Right hand side: click on the 3 dots that appear [ ... ] ...
    • Microsoft Edge Browser Not Opening or Closing Immediately in Windows 10

      If you have the issue where Microsoft Edge Browser either does not seem to open or opens and closes immediately then do the following in order to correct the issue. On your Windows Task Bar click on Start [ Windows Logo ] and Settings [ Sproket ] ...
    • How to Reboot your PC

      To reboot your computer you need to make sure it shuts down and restarts completely.  If you have a laptop closing the screen and reopening it is not a reboot, that is just putting the machine to sleep and waking it up. Your PC should be rebooted at ...
    • Setting up 2 Factor Authentication on 365 [MFA]

      Login to your email account at:  https://office.com/ Once in click on your Account.  [ top right hand side ] Click on Security Info Under Security Info pick + Add Method Microsoft Authenticator or other option. Best option is to download the ...
    • Popular Articles

    • Hamachi VPN Dot Color Indicators

      What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...
    • How to MAP a drive or folder using a VPN

      In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...
    • Using RDC (Remote Desktop Connection) with your Hamachi VPN

      If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...
    • SoftEther VPN Connection Configuration

      Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...
    • Editing (DNS) Servers in GoDaddy

      If you have a hosting account with us and need to change your Domain Servers at GoDaddy, in order to point your website to our servers please do the following: To Set Nameservers for a Domain Name Registered with GoDaddy.com: Log in to your Account ...