Send a Screenshot to Support
To send a screenshot to support please do the following:
On your taskbar look for the Support Icon.
[ Note: if you do not see it click on the up arrow as shown below in #1 ]
On the support icon RIGHT mouse click and choose Help Desk Screenshot as shown below.
The software will take a screenshot and attach it to an email along with your PC information.
Please enter details on the issue and press SEND.
How to send a Screenshot to Support
The best way to solve an issue is to provide IT Support with as much detailed information on the problem as possible. This could include sending a screenshot and we have made this step easier for you. In order to do this, wait for the error to appear ...
Resetting a Microsoft Outlook 365 Password
If you can receive email on your computer or smart device (tablet/phone) but do not know your password and need to reset it please do the following. To reset your Microsoft 365 and Spam Portal password please go to: [ Link will open on a separate tab ...
Resetting Cytracom Password
If you do not know what your Cytracom password is in order to login/use the app you can reset it by having the system send you a reset link. Go to: open a browser [ Edge, Chrome, FireFox, etc ] and go to: secure.cytracom.net Once the page opens click ...
Installing RMM Agent
The following instructions will help you install the Agent necessary to put your PC on the Network. The PC is initially setup with minimal requirements and without any protection until the agent is installed so we recommend doing this asap. Note: You ...
NEW Azure PC Setup
When you receive your new computer please follow these initial instructions to set it up. The machine will be initially setup with minimal requirements in order for us to take over and add it to your existing network infrastructure. ** IMPORTANT ** ...