Send a Screenshot to Support

Send a Screenshot to Support

To send a screenshot to support please do the following:

On your taskbar look for the Support Icon.
[ Note: if you do not see it click on the up arrow as shown below in #1 ]


On the support icon RIGHT mouse click and choose Help Desk Screenshot as shown below.



The software will take a screenshot and attach it to an email along with your PC information.
Please enter details on the issue and press SEND.


    • Related Articles

    • How to send a Screenshot to Support

      The best way to solve an issue is to provide IT Support with as much detailed information on the problem as possible. This could include sending a screenshot and we have made this step easier for you. In order to do this, wait for the error to appear ...
    • Resetting a Microsoft Outlook 365 Password

      If you can receive email on your computer or smart device (tablet/phone) but do not know your password and need to reset it please do the following. To reset your Microsoft 365 and Spam Portal password please go to: [ Link will open on a separate tab ...
    • How to use Zix Secure Message Center

      Introduction The Secure Message Center is a secure way to compose, receive, view, reply to, and forward encrypted messages over the internet. Messages are encrypted individually for each recipient and include a certified time stamp. These security ...
    • How to View a Shared Account in Outlook

      If you were added to a shared Microsoft email account or have been delegated another email account to you, you can view it in 2 ways depending on how you access Outlook. 1. Microsoft Outlook Application installed on your computer. If you are using ...
    • Resetting Cytracom Password

      If you do not know what your Cytracom password is in order to login/use the app you can reset it by having the system send you a reset link. Go to: open a browser [ Edge, Chrome, FireFox, etc ] and go to: secure.cytracom.net Once the page opens click ...