How to View a Shared Account in Outlook
If you were added to a shared Microsoft email account you can view it in 2 ways depending on how you access Outlook.
1. Microsoft Outlook Application installed on your computer.
If you are using the Microsoft Outlook Desktop application please CLOSE Outlook and after it closes completely, wait for 1 minute and open it again.
The shared account should appear on the left hand side column under your existing email account folders.
[ Typically on the bottom as shown below ]
2. Outlook Web App
If you are using your browser to access Microsoft Outlook on the Web then click on your Photo/Initials on the top right hand side and when the option opens click on Open another mailbox.
Once the window opens type the email address that was shared with you and click the Open button.
The Shared Mailbox will open on a separate Tab on your browser.
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