How to use Zix Secure Message Center

How to use Zix Secure Message Center

Introduction
The Secure Message Center is a secure way to compose, receive, view, reply to, and forward encrypted
messages over the internet.
Messages are encrypted individually for each recipient and include a certified time stamp. These
security measures ensure that no one except the intended recipient can read the message. Because
every message is digitally signed, the recipient has irrefutable proof of the sender's identity.
The Secure Message Center servers compress and encrypt/decrypt messages using advanced
encryption technology. Messages are stored securely until they expire.

Registering Your Account
The first time you receive a secure email, you are asked to register at the Secure Message Center.
Registration is a one-time, quick and easy process. You receive an email message in your
email Inbox notifying you that you have a message in the Secure Message Center. You must then
register with the same email address that received the notification to access your secure messages.
You may also register by going directly to the Secure Message Center Sign In screen and selecting
the Register button.
Note: If you see the Google or Microsoft icons on the Sign In screen, you can register and sign in with
your existing Google or Microsoft email addresses instead of creating a new Secure Message
Center sign in. You must register with the same account that received the notification message in order
to access secure messages with Secure Message Center.

To register your Secure Message Center Account:
  1. Select the Open Message button.
    1. Note: If your email program does not support active links, copy and paste the link provided in the message into your browser.
  2.  On the Registration screen, you can complete one of the two following actions.
    1. Enter a Password that complies with the password rules shown.
    2. Select a different email address to register and sign in with.
  3.  Select Register.
Note: If you want to view the Secure Message Center in another language, select the language you
want from the Language drop down box. For more information on using the Language feature, see
Specifying Your Language.
You might be asked for security questions. If not, the Secure Message Center opens and displays your
email message. You now have access to the Secure Message Center.
How to use Zix Secure Message Center
Activating Your Password

You must activate your password when registering or if you change your password.

To activate your password:
  1.  Go to your email Inbox and find the new email message with "Secure Email Notification" in the Subject.
  2. Open the email, which contains a link to a website where you will activate your password.
  3. To activate your password, select the ACTIVATE link.
    1. Note: If your email program does not support active links, copy and paste the link into
      the address field of your internet browser and select Enter.
  4. Select Continue.
If you see security questions, see Security Questions for additional procedures. If not, you can now sign in and have access to the Secure Message Center.
Signing In

If this is your first time to use the Secure Message Center, you must register before signing in. See Registering for more information.
Note: If your organization has enabled OAuth for Google or Microsoft, you can access your account using those credentials. Administrators can enable or disable OAuth in the portal configuration menu.
If you have issues signing in with either Microsoft or Google, please ensure any pop-up blockers are disabled.
To sign in to Secure Message Center:
  1. Enter your registered Email Address.
  2. If you want to view the Secure Message Center in another language, select the language you
    want from Language.
    1. Note: For more information on using the Language feature, see Specifying Your Language.
  3. Enter your Password.
  4. Select the Remember Me check box if you want to save your sign in information on this computer.
    1. Note: If you Sign Out, you will have to reenter your email address and password the next time you sign in. If you want your password to be saved, close the browser without using Sign Out.
  5. Select Sign In.
  6. If you previously signed in to your account, the date and time of your last account access appears on
  7. this screen as a security precaution.
Security Questions
To provide an additional layer of security, Secure Message Center sometimes uses security questions
to authenticate you during registration and password resets. You will provide these questions
immediately after registering for an account.

Security question responses can:
  1. Be any length
  2. Use alphanumeric characters
  3. Use the following special characters including space: !@#$%^&*()
Registration
During registration, you will have to configure security questions for your account. You cannot modify these after you create them, so use answers you will remember.
Note: If you registered from the Register button, you must sign in before seeing the security questions.

After selecting Activate in the Registration Email:
  1. Select a question for all available drop-downs.
  2. Supply answers for all selected questions.
  3. Select Register.
The Secure Message Center opens and displays your email message. You now have access to the Secure Message Center.
Composing Messages
The Compose screen gives you the ability to initiate and send secure messages to certain domains.
Note: The message body field is compatible with CK Editor. For more information on how to activate
and use CK Editor, see the CK Editor help.
To compose a new message:
  1. Select Compose.
  2. Enter one or more email addresses, separated by a comma or semi-colon, in the To field or choose from the select list.
  3. If you would like to send a copy of this email message, enter one or more email addresses in the Cc field.
  4. Enter a description for your message in the Subject field.
  5. Type your email message text below the Attachments field.
    1. Select Attach File or drag-and-drop to attach files to your message before sending it.
    2. Select Save Draft to save this message to the Drafts screen and send it later.
    3. Use the formatting toolbar to customize your message text.
  6. Select Send to send your completed message.
Attachments
In the Secure Message Center, you can send and receive message attachments.
Note: If you use Secure Message Center in a mobile view, you must set your device to landscape orientation to view all attachments.

Opening and Saving Attachments
To open or save a file attached to an email message, from the Message Details screen, select the file name of the attachment you want to view and then follow the browser instructions.
Note: If you do not have the program required to open the file, you will not be able to view the file.

Attaching Files to a Message
While composing, replying to, or forwarding a message, you can attach one or more files to be sent with the message.
  1. To attach a file to a message you are composing:
  2. Select Attach File at the top of the message.
  3. Select Browse. You can also type the path to the file.
  4. Select the file you want to attach by navigating to the folder and highlighting the file name.
  5. Select Open.
  6. Select Add File.
  7. Repeat the steps above for each file to be attached.
  8. Select Finish.
You can also drag-and-drop a file to the message to attach the file. To verify that all of your files are attached, view the files in the Attachments field. All of the attached files are listed.
Removing Attachments from a Message
To remove an attachment from a message you are composing:
  1. Select Update Attachments at the top of the message.
  2. Select the file you want to remove by selecting it in the Attachments field.
  3. Select Remove File.
  4. Select Finish.
Note: You can also remove a file while composing your message by selecting it from the Attachments list and selecting Remove File.
Changing your Password
Warning: Do not close your browser before completing the reset password procedure entirely.
To change your password, go to the Secure Message Center by typing in the URL or selecting the Open
Message button in a new message notification, then select the Reset button on the password prompt.

Reset Password allows you to change your password at any time. If you have set Remember Me, you
need to sign out to see the Sign In screen.
To change your password:
  1. From the Sign In screen, locate Forgot your password and select Reset.
  2. On the Reset Password screen, enter your Email Address.
  3. Enter a Password that complies with the password rules shown.
  4. Re-enter your new password.
  5. Select Reset.
  6. If the One-time Password feature is enabled, you will need to enter the code sent to your email address before you complete the password reset process.
  7. You will receive a confirmation email in your regular email Inbox with instructions on how to activate your password. If you do not receive the confirmation email, make sure you are a registered user for this portal. In addition, search your Spam or Junk folder for the confirmation email in case it was filtered there.
Changing Your Password: Security Questions
If you change your password, you must provide the answer to the security question you configured
during registration before your password is activated.
After selecting Activate in the Password Activation Email:
  1. Enter your previously supplied answer for the displayed question.
  2. Select Continue.
You can now sign in and have access to the Secure Message Center.
Additional Instructions
Additional instructions on the following topics are available at:

Reading new messages
  1. Reading new messages with 2-step authentication
  2. Replying to messages
  3. Forwarding messages
  4. Saving messages as drafts
  5. Recalling messages
  6. Using the formatting toolbar
  7. Specifying your language
  8. Contact List
  9. Saving messages
  10. Printing
  11. Deleting messages
  12. Message expiration

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