REALTIME Managed RMM Agent Install

REALTIME Managed RMM Agent Install

  1. On the PC where you will install the agent please open a Browser and go to:

    https://download.rt-ms.com

    [Link opens in separate tab]

  2. On the Password field enter the password provided by IT when you received these instructions.

  3. Once you enter the password press submit to be taken to the Agent Download Page
  4. Look for a file that starts with "Agent" and ends with .ZIP and click on it.
    Ex. Download File: AGENT_COMPANYNAME_VX_X_X_RW.ZIP

  5. Click on the file to download it. The file will download to the default location.
    (Downloads folder)

  6. Once downloaded open the downloads folder and double click
    on the file to open it's contents and double click
    on the file with the .exe extension as shown below to install the agent.


  7. You will be prompted to stop the install.
    Please click on 'more info'

  8. Once you pick on 'More info' please click on
    "Run Anyway" button as shown below.


  9. Agent will seem to not do anything but it will install and report in and join our network infrastructure.

  10. You are done; please email support to let us know it's ready

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