Remote Help Assist

• Recent Articles

• Email Threat Protection Service Unavailable Error

  Temporary Website Link Workaround If you click a website link and receive a “Service Unavailable” message, the link protection service may be having an issue. While the issue is being corrected, you can still open the website by editing the address ...

• Restarting SyncedTool

  Restarting the Axcient x360Sync Client (Windows) If your files are not syncing or the x360Sync icon appears to be stuck, please follow these steps: 1. Press “Ctrl + Shift + Esc” to open “Task Manager” 2. If Task Manager opens in the simplified view, ...

• New Account Request

  In order to streamline your new account requests, here is a simple way to find and open the Email Account Request Form which helps us get all the necessary information to expedite your request. . Please look for your RTMS Help Desk icon on your task ...

• Create and Managed Upload Request Folders

  With upload requests, you can generate a link allowing anyone to upload files to any Upload Folder you create. Uploaders can upload anonymously, without having a guest or system account and without seeing the contents of those shares. You can create ...

• Create and manage Shared Folders

  You can create system folders on your Personal Files or Company Shared files. (Team Shared Files) We will create a folder called Client Uploads in this example. To start, open a browser and go to: https://rtms.syncedtool.com Login using your ...

• Popular Articles

• Hamachi VPN Dot Color Indicators

  What do the Different Color Indicators Mean in VPN Hamachi? A circle in front of each peer on your Hamachi list is a status indicator. The color of this indicator reflects the status of the connection between you and a peer. Color                 ...

• Using RDC (Remote Desktop Connection) with your Hamachi VPN

  If you have already installed your VPN connection then you can now connect directly to the Server using RDC. ( If you need instructions on how to install a VPN click here )  Once the VPN is running you can RIGHT MOUSE click on the Server/Computer you ...

• How to MAP a drive or folder using a VPN

  In order to map a folder or drive to your computer using the Hamachi VPN please make sure the VPN has been installed ( click here for install instructions ) and it is running and connected as shown below: IP Address: This will be a unique number to ...

• Adding a Second Email account to MS Outlook

  Please follow instructions based on the version of MS Outlook you are using, Classic (Older) Method 1 or New version Method 2.. Method 1. Adding a secondary Microsoft 365 email account to the New Outlook version. New Version Icon looks like this: ...

• SoftEther VPN Connection Configuration

  Configuring your SoftEther Windows VPN Connection: In Windows 10 go to Settings / VPN; Clock on "Add a VPN" plus sign; In the VPN Configuration window fill in the appropriate information: Name: Call it whatever you will recognize as this VPN ...